Refund & Cancellation Policy

Refund & Cancellation Policy – Anuation Labs Pvt. Ltd.

Effective Date: 26th May 2024

At Anuation Labs Pvt. Ltd. (www.anuationlabs.com), we are committed to providing high-quality services in Web Development and Digital Marketing. To maintain transparency and ensure a positive client experience, we've outlined our refund and cancellation policy in accordance with industry standards and Razorpay's compliance requirements.

1. Services Covered

Our policy applies to the following services:

  • Custom Website & Web Application Development
  • SEO, SEM, Social Media Marketing, and other Digital Marketing solutions

2. Cancellation Policy

Our services are tailored to each client's specific needs and often begin shortly after payment. As such, cancellations are limited.

Web Development Services:

  • Cancellations can be requested within 24 hours of payment only if no project work has begun
  • If work has started, no cancellations will be accepted

Digital Marketing Services:

  • Services typically involve campaign planning and resource purchases
  • Once initiated, these services cannot be cancelled

3. Refund Policy

Refunds are applicable if:

  • Duplicate payments are made
  • No service initiation or agreement has taken place
  • Internal issues prevent service delivery

Refunds are not applicable:

  • For started/completed services
  • Client-caused delays
  • Subjective dissatisfaction after delivery

4. Refund Process

  1. Email us at support@anuationlabs.com with payment details and reason
  2. Team review within 7 business days
  3. Approved refunds processed in 10-15 business days

5. Policy Changes

Anuation Labs Pvt. Ltd. reserves the right to update or revise this policy at any time without prior notice. We recommend reviewing this page periodically.

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